Set your Board, CAO, management and staff up for success with the Organizational Enhancement Toolkit™ - Supportive Living Edition preloaded on your OEHQ™.
The Organizational Enhancement HQ™ helps keep everyone on the same page
in your commitment to provide exemplary services to the residents you serve.
Developed in partnership with numerous supportive living operators, the Organizational Enhancement Toolkit™ (OE-Toolkit) reflects an immense knowledge transfer from Boards, CAOs, management, and front- line staff working with clirico to establish an industry standard. It defines the work of the organization and is a blueprint for operational success. The OE-Toolkit is pre-loaded on the OEHQ™.
Foster operational excellence with OEHQ™
A well-informed workforce is critical to the protection of
your residents and your workers.
Instructional guidance and information available to your staff 24/7
OEHQ™ defines the work to be performed, and facilitates the onboarding of new or temporary staff with ease
Operationalizes supportive living and resident care government standards
Ensures government licensing requirements are known and operationalized to ensure compliant service delivery to your residents
Government and health and safety audit ready
Readily supports audit processes from accommodation and care standards to OH&S
Consistent Service Delivery
Ensures a single point for all staff – including casual or temporary staff – to access instructional information in relation to service delivery excellence and job success
Legal Compliance
Ensures legislative and organizational standards are known and readily accessible to all staff
Quality Control
Captures data to reduce liability and errors
Accountability
Embeds accountability throughout the organization and achieves tremendous role clarity
Comprehensive
Provides consistent, comprehensive and fully aligned documentation across the organization.
Health and Safety
Fosters safe work environments
Efficiency
Enhances operational efficiency, including employee turn-over efficiencies
Performance Management
Provides a system to effectively measure success
Risk Management
Serves as an excellent risk management tool
Resource Development
Maximizes valuable organizational resources
Core Values
Increases staff morale and job satisfaction, and ultimately reduces stress in the workplace
Organizational Culture
Enhances decision making, communication and collaboration throughout the organization
Onboarding of the OEHQ™ for your organization, will see the inclusion of supportive living core services specific to your operations.
Governance & Leadership
Site Management & Administration
Social & Leisure Services
Resident Care Services
Food Services
Housekeeping Services
Social Housing Services
Health and Safety
Pandemic Response
Accountability Frameworks™
Accountability Frameworks™ are the keystone of the OE-Toolkit and describe the areas of accountability, the work to be performed, and how success will be measured in relation to a given core service area.
Key Process Steps
Key process steps map standardized workflows necessary by the collective efforts of those responsible to carry out job functions associated with a specific Accountability Framework™.
Policies
Policies govern the work that is required and defines the parameters in which personnel must work. Customize governance, operational and personnel policies to align with your supportive living organization.
Safe Work Procedures
Safe work practices, protocols, preventative measures, and general routine procedures to be followed within your workplace(s) are provided for key core service areas. Outbreak management Safe Work Protocols are also included, along with an Outbreak Management - Worker Code of Practice.
Health and Safety Program
A health and safety management system aligning with OH&S legislative requirements, health and safety audit standards, and OH&S best practices, is embedded within each core module.
Role Profiles
Role Profiles™ outlining positional areas of accountability, primary job functions, performance standards, and the identification of skills required for job success, provide role clarity across the organization.
Operational Support Tools
Tools to support data collection, records management and analysis, along with recommended internal materials for upload that would further support and enhance service delivery (e.g. Approved Menus, Strategic Plan, etc.)
And much more...
Links to legislation, government standards, industry resources. Together, customized OE-Toolkit content blended with your own internal know-how, offers a complete one-stop shop for your employees to readily access the information they need to demonstrate Supportive Living Excellence™.
Now everyone in your organization… truly on the same page!
